Privacy Policy
Published: November 7, 2025 | Effective: Service Launch Date
Privacy Policy
Last Updated: Published: November 7, 2025, Effective: Service Launch Date
Wiselake Inc. ("Company", "we", "our") takes your privacy seriously. This Privacy Policy explains how information is collected, used, and shared through the cre8pet mobile application ("Service", "App").
1. Information We Collect
We collect the following personal information:
1.1 Account Information
- Email address
- Password (encrypted)
- Username
- Profile photo (optional)
1.2 Location Information
- Precise Location Data: GPS coordinates for walk route tracking
- Background Location: Location tracking when the app is in the background during walks
- Location information is collected only for walk recording purposes and only when you start a walk
1.3 Pet Information
- Pet name
- Date of birth
- Breed
- Gender
- Weight
- Profile photo (optional)
1.4 Walk Record Information
- Walk start/end time
- Walk route and distance
- Photos taken during walks (optional)
- Walk notes (optional)
- Family members who joined the walk
1.5 Family Sharing Information
- Family group member information
- Walk records shared among family members
- Real-time walk location sharing data (when family features are enabled)
1.6 Device Information
- Device model and OS version
- App version
- Language settings
- Push notification token
2. Purpose of Collection and Use
Collected personal information is used for the following purposes:
2.1 Service Provision
- Account creation and management
- Walk route tracking and recording
- Walk statistics and analysis
- Walk information sharing among family members
- Real-time walk location sharing
2.2 Service Improvement
- App performance monitoring and bug fixes
- User experience enhancement
- New feature development
2.3 Communication
- Service-related notifications
- Walk reminders
- Customer support
2.4 Security and Safety
- Fraud prevention
- Service security maintenance
- Legal compliance
3. Data Retention Period
- Account Information: Retained until account deletion
- Walk Records: Retained until deleted by user or account deletion
- Location Information: Stored as part of walk records; deleted when records are deleted
- After Account Deletion: Immediately deleted except where required by law
Legal retention requirements:
- Contract or withdrawal records: 5 years (E-Commerce Act)
- Consumer complaint or dispute records: 3 years (E-Commerce Act)
- Log records: 3 months (Communications Secrecy Act)
4. Third-Party Disclosure
We do not share your personal information with third parties except in the following cases:
4.1 Essential for Service Provision
| Recipient | Purpose | Data Shared | Retention Period |
|---|---|---|---|
| Supabase (USA) | Data storage and backend services | Account info, walk records, pet info | Until account deletion or consent withdrawal |
| Google LLC (USA) | Map services and location tracking | Location data, walk routes | Until walk record deletion |
| Google Firebase (USA) | Authentication and push notifications | Email, push tokens, device info | Until account deletion or notification settings disabled |
4.2 Legal Requirements
- Legal compliance
- Government agency requests
- Protection of users' life, body, or property
5. Personal Information Processing Delegation
We delegate personal information processing as follows:
| Trustee | Delegated Tasks | Data Retention Period |
|---|---|---|
| Supabase Inc. | Database hosting and management | Until account deletion or contract termination |
| Google Cloud Platform | Server infrastructure provision | Until account deletion or contract termination |
6. User Rights
You have the following rights:
6.1 Access and Correction
- View and modify personal information in profile settings at any time
6.2 Data Deletion
- Walk records: Delete individually or in bulk within the app
- Pet information: Delete in pet management menu
- Account deletion: Withdraw membership in Settings > Account Management
6.3 Processing Suspension Request
- Temporarily suspend service use or deactivate account
6.4 Consent Withdrawal
- Location collection: Disable location permissions in device or app settings
- Push notifications: Disable notifications in app settings
- Marketing information: Unsubscribe anytime in settings
7. Technical and Administrative Security Measures
7.1 Technical Measures
- Encryption: Passwords are one-way encrypted (hashed)
- Communication Security: Data transmission via HTTPS/TLS protocol
- Access Control: Principle of least privilege
- Security Updates: Regular security patches
7.2 Administrative Measures
- Minimization and training of personal information processing staff
- Designation of Privacy Officer
- Regular security audits
- Access log retention for personal information systems
8. Automated Personal Information Collection
We do not use cookies or similar tracking technologies. However, the following information may be automatically collected for app performance analysis:
- Crash reports
- Performance metrics (page loading time, etc.)
- Device information (OS version, device model)
This information is collected in a non-personally identifiable form and used only for service improvement.
9. Children's Privacy
cre8pet does not knowingly collect personal information from children under 14 years of age. If we become aware that a child under 14 has provided personal information, we will delete it immediately.
Legal guardians of children under 14 may request access, correction, or deletion of their child's personal information.
10. Privacy Officer
For privacy-related inquiries, please contact our Privacy Officer:
Privacy Officer
- Name: Jin Gyomoon
- Title: CEO and Chief Privacy Officer
- Email: admin@cre8pet.com
- Phone: +82-31-421-3414
- Address: 3F, SmartNet Building, 9, Dongpyeon-ro 20beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do, Republic of Korea
11. Changes to Privacy Policy
This Privacy Policy may be updated due to changes in laws, policies, or service improvements.
When the Privacy Policy is updated:
- Advance notice via in-app announcements (at least 7 days prior)
- Email or push notification for significant changes
- Clear indication of effective date and version
Revision History:
- Published: November 7, 2025, Effective: Service Launch Date: Initial version
12. Privacy Violation Consultation and Reporting
For privacy violation reports or consultations, contact:
Privacy Violation Report Center (Korea)
- Phone: 118 (no area code)
- Website: https://privacy.kisa.or.kr
Personal Information Dispute Mediation Committee (Korea)
- Phone: 1833-6972 (no area code)
- Website: https://www.kopico.go.kr
Supreme Prosecutors' Office Cyber Investigation Department (Korea)
- Phone: 1301 (no area code)
- Website: https://www.spo.go.kr
National Police Agency Cyber Safety Bureau (Korea)
- Phone: 182 (no area code)
- Website: https://cyberbureau.police.go.kr
Effective Date: January 1, 2025